Performance Measurement Information
Why Measure?
What gets measured gets done. Performance measures will help us improve the services that we provide to our citizens. Once we can measure our results, we will be able to track the effectiveness of new and existing programs and services that we deliver, against established objectives. Performance measures can also help allocate resources; both budget and staff time. Because all municipalities across Ontario will be participating in this project, we will have the opportunity to learn from others to continuously improve our performance. No two municipalities are alike, so while comparison has its limitations, it will be useful in alerting us to situation that needs attention.
What Will We Measure?
To get an accurate picture of our service delivery performance, where possible, we have implemented both efficiency and effectiveness measures. Efficiency indicators measure the amount of staff time and money used to delivery a service. In other wards, efficiency indicators measure the cost of service delivery. Efficiency measures are most often expressed as a cost or output in ratio form.
It is important to measure both efficiency and effectiveness to achieve optimum service delivery results. Of course, a higher quality of service can always be purchased for more money. Similarly, cutting spending can lead to a decline in service effectiveness. Our goal is to deliver the level of service our citizen’s desire, at the best possible price.
How Were The Service Areas Selected?
Municipalities deliver a variety of services and programs. The Provincial Government, in working with Ontario municipalities, identified the core service areas that have the greatest impact on most citizens. Municipalities will be gathering data based on the following criteria:
- Service area to be measured reflects a major cost for municipalities
- Service area reflects areas of provincial and municipal interests.
- Service area reflects high interest and value to the public.
- Service area data is relatively easy to collect.
- Service area falls under municipal responsibility.
View Ultimate Pass Service Delivery Improvement Report 2005 (.pdf instructions)
Coming Soon. . .
View 2003 Performance Measures
View 2002 Performance Measures
View 2001 Performance Measures
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